REFUND/RETURNS POLICY

All discounted items are final sale and not eligible for refunds.

Am I Eligible for a Refund for Store Credit? 

• The item should be in its original condition, unused, and unworn.

• It should be in the original packaging with tags still attached.

• You should request a return within 30 days of your purchase.

   

Items That Can’t Be Returned

To be eligible for a refund, here’s what we ask:

There are a few things we can’t take back, including:

• Sale items

• Gift cards

• Custom or personalized items

   

How Do I Get a Refund for Store Credit?

1. Start the Process: Email us at koo@kooinks.com within 30 days of receiving your item. Let us know your order number and why you’d like to return it.

2. Get Your Return Label: We’ll review your request and, if everything checks out, we’ll send you a Return Label or request that you get one from your local post office. Print the label and place it on the outer side of the parcel. Exchanges will have the re-shipping fee covered in some cases but the return label will have to be paid by you out of pocket (US/CANADA ONLY). 

3. Send It Back: Pack up the item and ship it back to us using a trackable service. 

4. We Inspect It: Once we get your return, we’ll check it out to make sure it’s in good shape. If all is well, we’ll process your refund within 7-10 business days.

5. Get Your Store Credit: We’ll refund the amount via a gift card towards the store that does not expire.

    

Do You Do Size Exchanges?

We currently do not do size exchanges. We currently only do returns and refunds via store credit. If you want an item in a different size, it will be much faster to send the original as a return and order the size you want from the store again.

 

Refunds outside of Store Credit are only applicable in these circumstances:

• Item(s) arrived defective.* 

• Item has been lost in transit.

• Item was oversold and the order needs to be cancelled.

• Received wrong item in the mail.

* For defective items, you have to notify us within 14 days after the package has been delivered. We believe that this is enough time for the end consumer to be able to inspect, try and wear the garments they ordered. Any return requests due to defects outside of the 14 day period will not be entertained.

 

Where’s My Store Credit/Refund?

If you haven’t received your store credit after 10 business days, please:

• Check your bank account again. It usually takes 3-5 business days after a refund has been issued.

• If it is store credit, you should get an email with the gift card amounting to the balance of the returned order. If you did not receive it yet..

• If you still don’t see it, email us at koo@kooinks.com or click/tap on the bottom left of the website to contact us and we’ll help sort it out.

EUROPEAN UNION 14 DAY COOLING OFF PERIOD
NOTWITHSTANDING THE ABOVE, IF THE MERCHANDISE IS BEING SHIPPED INTO THE EUROPEAN UNION, YOU HAVE THE RIGHT TO CANCEL OR RETURN YOUR ORDER WITHIN 14 DAYS, FOR ANY REASON AND WITHOUT A JUSTIFICATION. AS ABOVE, YOUR ITEM MUST BE IN THE SAME CONDITION THAT YOU RECEIVED IT, UNWORN OR UNUSED, WITH TAGS, AND IN ITS ORIGINAL PACKAGING. YOU’LL ALSO NEED THE RECEIPT OR PROOF OF PURCHASE.

We appreciate your support and are committed to making your shopping experience with us as easy as possible. To return an item, the following conditions must be met: Non-Defective Returns must be made within 30 days of delivery or 45 days since the order has been placed (this does not apply to pre-orders), if it is outside of that time window, you could email us to see what we can do with your situation. Since some items are pre-orders, it takes longer for items to be shipped out.